Refund Policy

Last Updated: 04.04.2024

Introduction

We appreciate your decision to choose SparkSphere at https://sparkspheretech.net, operated by SparkSphere LTD with its registered address at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, and registration number 15284509. However, it’s important to note that we have a strict no-refund policy for all services and products purchased through our website. Once a transaction is completed, it is considered final.

Customer Responsibility

Customers bear full responsibility for their purchasing decisions on our platform. We urge customers to thoroughly review all information and specifications about the services or products they intend to purchase before deciding.

Consideration for Refund Requests

In exceptional circumstances, we may entertain refund requests. These circumstances may include:

• Erroneous Payments: Instances where accidental or duplicate payments occur.
• Incorrect Payment Amount: Cases where customers are charged an incorrect amount due to technical or clerical errors on our part.
• Payment Using Wrong Details: Situations where evidence is provided of a payment made using incorrect payment details, leading to an unsuccessful transaction.
• Non-Delivery of Service or Product: Instances where the purchased service or product is not delivered as described for reasons within our control.

Submitting a Refund Request

If you believe your situation falls under one of the exceptional circumstances mentioned above, you can submit a refund request to our customer support team at info@sparkspheretech.net. Please include the following details in your refund request:

• Your Full Name
• Email Address Used for the Purchase
• Transaction Date
• Transaction ID or Receipt
• Detailed Explanation of the Issue

Review and Decision

Upon receipt of your refund request, our team will thoroughly review the provided information. We aim to respond to all refund requests within 7 business days. Our decision regarding the refund request will be based on the validity of the circumstances presented and our policies.

Contact Information

If you have any questions or need further clarification regarding our Refund Policy, please don’t hesitate to contact our customer support team:

• Via email at info@sparkspheretech.net;
• By phone at +442045772984;
• Or through the contact form provided on the website: https://sparkspheretech.net/contact/.

Please be aware that this Refund Policy is subject to change without prior notice. We recommend that you review this policy periodically for any updates.

Thank you for choosing SparkSphere!